SHIPPING AND DELIVERY

Shipping Origin

All orders are shipped from our fulfillment center in China.

Shipping Destination

We ship to the United States(oversea islands excluded).

Note:
Our delivery service does not cover post office boxes or military mailing addresses(APO, FPO)

Order Cut-off Time

Orders placed before 18:00 EST will be processed on the same business day.
Orders placed after the cut-off time will be processed on the next business day.

Business Days Definition

“Business Days” refer to Monday through Friday, excluding weekends and public holidays.

Shipping Fees

  • Free Standard Shipping on orders over $69.

  • For orders under $69, a flat shipping fee of $8.99 will be applied at checkout.

Processing Time

Orders are processed within 1–3 business days.
Processing time does not include weekends or holidays.

Delivery Time

Standard shipping to the United States typically takes 7–12 business days.
Please note that delivery times may vary due to customs clearance, carrier delays.

Real-Time Order Tracking

Reliable Couriers: We partner with trusted couriers like DHL, FedEx, and UPS to ensure secure delivery.

Live Tracking: Our couriers offer consistent progress updates, allowing you to monitor your order status throughout the delivery process.

Customs & Duties

Every so often, there are times when extra customs or import duties are inevitable. If you do incur charges, please do not hesitate to contact us at jancesilk@outlook.com.

Note:

Please send us a copy of the customs duties receipt via email.A refund will be processed within 3-5 working days upon receiving your receipt.

*State Sales Tax may apply depending on your shipping destination. These taxes are calculated at checkout and are the responsibility of the customer as required by local state laws.

Our Reimbursement Guarantee: Should you be charged any additional import duties or customs clearance fees (excluding sales tax) upon delivery, please contact our customer support team with your payment receipt or official documentation. We will fully compensate you for these additional charges to ensure a seamless shopping experience.