Help Center

Her mission is to bring this soothing and wellness-enhancing silk to more people.

Instead of thread count, silk fabrics use momme – i.e. fabric weight to measure the quality of silk fabrics.
Momme weight describes the weight of 100 yards of silk, 45 inches wide, in pounds.
Higher momme means there are more strands of silk per 100 yards of fabric, therefore making the product heavier. So if we weigh that fabric, and say it’s 19 pounds, the momme would be 19-momme.
The higher the momme, the higher quality and more durable the fabric is. Momme can range anywhere from 11-momme to 40-momme.
Usually 19Momme and 22Momme are the most popular.

Silk offers more than just an elegant feel - it provides tangible benefits as well. It stimulates the immune system, gets rids of stress, gives an extra boost of energy in the morning, gives a fresh and rested look, and gets rid of the dark circles under the eyes.

• It breathes. Your head and hair won’t get smothered or overheated.
• It’s hypoallergenic. It’s naturally resistant to fungus, mold, mites, and allergens.
• It doesn’t involve synthetic materials. It’s a natural fiber, for those who wish to keep their beauty routine all-natural.
• It might help with your complexion. Got acne? Try a silk pillowcase and see if that doesn’t help it clear.
• Temperature regulation. Silk is a naturally temperature-regulating fabric that makes it breathable so it’s never too hot or too cold in any situation.

22 Momme offers significant advantages in durability, luster retention, and overall lifespan. If you are looking for a premium investment piece designed to last for years—potentially up to a decade—22 Momme is the superior choice.

Absolutely!

Choose a detergent designed for use on silk (we recommend pH-neutral liquid detergent). It’s important that you use a detergent that doesn’t contain enzymes or bleach that will damage your silk products. Machine wash cold on a gentle cycle.

When it comes to drying silk, air drying is ideal.

The silk fabric is very smooth, but it also develops wrinkles when not stored properly. Getting them out can be quite challenging because of the delicate nature of the material. So, let's see how wrinkles in silk clothes can be smoothened easily without damaging the fabric.- Hang the silk pajamas on the cloth hanger.- Turn on the garment steamer and select “silk” mode.- Gently pull on the edges of the clothes.- Spray the front and back of the cloth.- Don’t directly tough the clothes to avoid high temperature damagr.- It only takes a few seconds to instandly smooth the wrinkles.

It's easy to find out where your order is. Just click on 'Your Account' at the top of any page, sign in, and go to 'Order History.' which will show you whether your order has been dispatched, or is still waiting to be sent.
If you can't find your order on our system, it may be that you did'’t place it successfully. Click 'View Cart' at the top of any page to see if your goods are still there. If they are, click 'Proceed to Checkout' and place your order.

After the order ships out, you will receive a shipment email with the tracking number provided. Or you can track your order via the below link.

https://jancesilk.com/apps/17TRACK

If you have not received an email about your order being shipped within 3-6 business days of the date you placed your order then please contact jancesilk@outlook.com

for further assistance.

Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out.

If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder.

We typically process your order within 1-3 business days.

Shipping to the United States typically takes 7–12 business days.
Please note that delivery times may vary due tocustoms clearance,carrier delays.

If you'd like to make changes or cancel your order before it's processed and shipped, please reach out to us as soon as possible at jancesilk@outlook.com. We'll assist you smoothly with the process.

Once your order has been shipped, we will be unable to cancel it. In that case, you can either keep the item or follow our return & exchange policy after it arrives.

Order Amount: 0-$69: Shipping cost is $8.99.

Order Amount: more than $69: Shipping cost is FREE.

Yes!

Please rest assured that Jancesilk will warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with encryption software, TSL.

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address.

Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review.

In the case that your payment is still refused, we suggest you try a different card or pay us via PayPal.

Sorry,our website only allows the use of one code per transaction so please use the code with the best discount /offer at the checkout.

We respond to all after-sales emails within 1–3 business days.

Please email us at jancesilk@outlook.com before sending anything back.

Here is the Return&Exchange Policy for your reference, unauthorized returns will not be accepted.

Yes, a $8.99 flat return shipping fee applies to all returns not due to our error (e.g., wrong or defective item). This fee covers the Return Shipping Label and is deducted from your refund amount.

Please initiate and ship your return or exchange within 30 days of receiving your order, as we are unable to fulfill requests beyond this period.

To ensure a successful process, items must remain in their original, pristine condition—unworn, unwashed, and unaltered, with all tags securely attached.

Please be advised that for hygiene and personalization reasons, Final Sale items, underwear, socks, eye masks, and customized products are not eligible for return or exchange.

Items sent back without prior return approval will not be accepted.

Refunds are issued within 10 business days after we receive and inspect the returned package.

You can request an exchange within 30 days of delivery by emailing us at jancesilk@outlook.com with your order number, the item you wish to exchange, and your desired new size or color. Once approved and after we receive your returned original item, your replacement will be shipped free of charge.

Please see here for more information.