Help Center

Her mission is to bring this soothing and wellness-enhancing silk to more people.

Yes!
All Jancesilk products are made from ultra-luxurious 100% Pure Mulberry Silk (Except for some loungewear products, they are made of silk knitting, These products still contain enough mulberry silk, please read the product description).
We use the highest grade (6A) long fiber mulberry silk, and enforce the strictest quality guidelines, including non-toxic dyes.

Instead of thread count, silk fabrics use momme – i.e. fabric weight to measure the quality of silk fabrics.
Momme weight describes the weight of 100 yards of silk, 45 inches wide, in pounds.
Higher momme means there are more strands of silk per 100 yards of fabric, therefore making the product heavier. So if we weigh that fabric, and say it’s 19 pounds, the momme would be 19-momme.
The higher the momme, the higher quality and more durable the fabric is. Momme can range anywhere from 11-momme to 40-momme.
Usually 19Momme and 22Momme are the most popular.

Silk offers more than just an elegant feel - it provides tangible benefits as well. It stimulates the immune system, gets rids of stress, gives an extra boost of energy in the morning, gives a fresh and rested look, and gets rid of the dark circles under the eyes.

• It breathes. Your head and hair won’t get smothered or overheated.
• It’s hypoallergenic. It’s naturally resistant to fungus, mold, mites, and allergens.
• It doesn’t involve synthetic materials. It’s a natural fiber, for those who wish to keep their beauty routine all-natural.
• It might help with your complexion. Got acne? Try a silk pillowcase and see if that doesn’t help it clear.
• Temperature regulation. Silk is a naturally temperature-regulating fabric that makes it breathable so it’s never too hot or too cold in any situation.

Absolutely!

Choose a detergent designed for use on silk (we recommend pH-neutral liquid detergent). It’s important that you use a detergent that doesn’t contain enzymes or bleach that will damage your silk products. Machine wash cold on a gentle cycle.

When it comes to drying silk, air drying is ideal.

The silk fabric is very smooth, but it also develops wrinkles when not stored properly. Getting them out can be quite challenging because of the delicate nature of the material. So, let's see how wrinkles in silk clothes can be smoothened easily without damaging the fabric.- Hang the silk pajamas on the cloth hanger.- Turn on the garment steamer and select “silk” mode.- Gently pull on the edges of the clothes.- Spray the front and back of the cloth.- Don’t directly tough the clothes to avoid high temperature damagr.- It only takes a few seconds to instandly smooth the wrinkles.

It's easy to find out where your order is. Just click on 'Your Account' at the top of any page, sign in, and go to 'Order History.' which will show you whether your order has been dispatched, or is still waiting to be sent.
If you can't find your order on our system, it may be that you did'’t place it successfully. Click 'View Cart' at the top of any page to see if your goods are still there. If they are, click 'Proceed to Checkout' and place your order.

After the order ships out, you will receive a shipment email with the tracking number provided. Or you can track your order via the below link.

https://jancesilk.com/apps/17TRACK

If you have not received an email about your order being shipped within 3-6 business days of the date you placed your order then please contact service@thxilk.com for further assistance.

Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder.

It normally takes 1-2 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact jancesilk@outlook.com for further assistance.

We typically ship your order within 1-2 business days.

Shipping usually takes 5-8 business days for USA,Canda,United Kingdom and 7-9 business days for most other countries/regions.Your order will arrive within below delivery estimates based on your location and selected shipping speed.

A tracking number will be sent to you by email if items shipped out.

Contact us as early as possible to make the changes. Please be noted that one can not make changes to the order once the order ships.

The first thing to contact us byclicking herewith all the necessary information stating that you wish to cancel your order.

We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. You will have to be responsible for the postage required to send the original item to our collection warehouse. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.

Yes, SilkSilky ships to most countries and regions worldwide and will provide you with the tracking information after your order ships out.

Please kindly noted that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. Any Questions, please feel free to contact our Email

jancesilk@outlook.com

Order Amount: 0-$69: Shipping cost is $8.99, shipping time is around 5-9 bisiness days (most countries).

Order Amount: more than $69: Shipping cost is FREE, shipping time is around 5-9 bisiness days (most countries).

Your order may be subject to import duties and/or taxes, which are levied once your package reaches your country.

Please kindly provide us with the payment receipt and we will compensate our customers for customs charges.

The price quote for duties is determined by the destination customs authority.In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer's method of payment.

Shipping fees are not refundable for undelivered shipments or refused shipments.

Yes!

Please rest assured that Jancesilk will warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with encryption software, SSL.

We, Jancesilk are doing our best to ensure you a wonderful shopping experience with us. Currently, we provide simpler, more efficient, and more secure PayPal, Shopify Payment (Credit card, Google Pay, Apple Pay, Shop Pay etc.) , Afterpay and Klarna. No matter what methods you prefer, you need to select your items and add them to your shopping cart, that's for sure.

In addition, registering with us first would be very helpful for shopping with us since you will get rid of the trouble of entering your information repeatedly, plus, you can manage your account, check your Jancesilk account and get informed with your order status very fast. For more payment procedures, please read the following instructions:

[Payment method]

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address.

Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review.

In the case that your payment is still refused, we suggest you try a different card or pay us via PayPal.

Sorry,our website only allows the use of one code per transaction so please use the code with the best discount /offer at the checkout.

If you forgot to add your promo code at checkout, pleaseclick hereto contact us with your order number and offer details. We will work to find the best solution for you!

1. We accept returns postmarked within 30 days of the original purchase date. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
   For more details please contact us here.
2. The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ② Used Products (pajamas/accessories/comforters/bedding), ③ Silk Face Mask/Coverings/underwear, ④ Customized Items,⑤ Gift Wrap Boxes,⑥ Gift Cards/Free Gifts.
3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.
4. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund

Note: Please make sure that you contact us first and will return the package to our agreed return address. Or it will affect the processing of your return. We do not accept returned items that were sent back by you directly without checking with us first.

For non-defect returns, we will reimburse for the price of goods only. You will be responsible for the return postage for the additional returns, and you are suggested to choose the economical way to return.

Please pre-pay freight costs for returned items. In the case of a manufacturer's defect, we will reimburse you for your return shipping costs.

Pleasecontact usand attach clear photos of the items that verify a quality issue first. Please follow the instructions that are provided by our customer service team.

We are sorry that we do not accept returns or exchanges of only pajamas' top or bottom.

Please send your shipment receipt and send us the tracking number via email too so we can follow up with the carrier if it goes missing. Your return&exchange process might be delayed if you don't send the tracking information.In addition, we need to confirm the condition of the returned item before issuing a refund. But the checking process is limited because of COVID-19. Please send us emails if you wanna a quick refund. We will notice our warehouse to check packages. If we did receive your return, we will issue a refund to you asap. Please wait for some time. Thank you for your patience.